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Policy & Regulatory Engagement

Consumers are at the center of FACE’s work. This includes individuals as well as small and medium businesses that use FinTech services across areas such as digital lending, payments, data-sharing, collections, and allied services. Insights from consumers are actively used to improve industry practices, strengthen standards, and contribute to a more resilient and trustworthy FinTech ecosystem.

FACE provides a strong and trustworthy channel for FinTech and policymakers to debate perspectives on fast-paced market developments and the policy framework.

This role is critical as the FinTech ecosystem sits at the intersection of multiple priorities

Integrity

Regulators and government are concerned with integrity, stability, compliance, customer protection, inclusion, innovation, formalisation, growth, and broader economic development.

Clarity

Industry participants seek clarity, ease of doing business, growth, and risk management.

Suitability

Consumers seek suitability, convenience, transparency, and protection.

Approach

Approach

  • Establishing Credible Alignment

    FACE's role is to help align these priorities in a credible, respectful, and responsible way.

  • Enabling Constructive Dialogue

    FACE endeavours and enables constructive dialogue by offering a well-rounded, balanced market perspective from both the buy and sell sides.

  • Evidence-Based Engagement

    Our engagement is continuous, evidence-based, and nuanced for the practicalities of FinTechs and the digital economy.

  • Policy Advocacy Principles

    The underlying principles of policy advocacy are common industry priorities, consensus, and respect for diverse views.

Process

We follow a well-defined FACE process for policy and regulatory engagement.

Follow

We closely and continuously track all policy and regulatory developments affecting the FinTechs and inform the members.

Assess

We evaluate their implications, including clarifications and implementation challenges. This is supported by members' input, research, market intelligence, and comparative analysis in other sectors and countries to borrow relevant examples

Consult

We debate and discuss our assessment with relevant members, subject-matter experts, and ecosystem participants to refine our understanding and build perspectives and consensus.

Engage

Ongoing dialogue with regulators through submissions and meetings.

How FACE Engages

Track
  • Regulatory developments
  • Industry trends
  • Implementation challenges
  • Emerging risks
Gather
  • Member feedback
  • Market inputs
  • Issue identification
  • Sector perspectives
Consult
  • Internal discussions
  • Working groups
  • Expert consultations
  • Issue refinement
Submit
  • Evidence-based analysis
  • Structured submissions
  • Regulator engagement
  • Grounded recommendations

Areas

FACE engages across themes and agencies (financial sector regulators, government authorities) that impact our members and the FinTech ecosystem. As the ecosystem grows and expands, the scope of engagement continues to evolve to emerging policy priorities, implementation questions, and risks and opportunities.

Some key policy themes are:

Customer protection
Financial inclusion
Ease of business
Digital lending and payment frameworks
Digital infrastructure, including KYC
Data privacy
Cybersecurity and technology risks
Market conduct
AI, model governance, and third-party partnerships
Inter-regulatory frictions

The breadth of engagement reflects the diversity of the FinTech landscape and the many institutional stakeholders involved. It allows FACE to bring a complete and informed perspective to policy conversations and to support better coordination across stakeholders.

Areas of Engagement


Emerging Tech Risks
Payments
Market Conduct
Cybersecurity
Digital Lending
Data Governance
KYC and Onboarding

Outcome

FACE’s policy advocacy work creates an informed and coordinated ecosystem.

Supports appreciation for policy intent by strengthening the quality of dialogue between industry and public institutions and by surfacing concerns early.

Helps members navigate change effectively by discerning regulatory developments into structured discussions and actionable understanding.

Grounds engagement in evidence, consultation, and implementation realities, contributing to a conducive policy environment that enables responsible innovation while maintaining appropriate safeguards.

A trusted platform for sector participation

FACE provides a structured platform through which the FinTech ecosystem can come together, exchange practical inputs, and engage constructively on the issues that matter to the sector.

Responsible growth needs collective engagement

As the sector grows in scale and importance, organisations increasingly need a forum that supports dialogue, good practices, and credible institutional participation.

Built for the realities of the sector

FACE’s work is grounded in how the market operates in practice. Its membership model is designed to reflect operating realities, implementation issues, and the need for collective coordination across a fast-changing ecosystem

More than a network

FACE is not only a network of organisations. It is a platform for structured dialogue, member participation, sector coordination, and practical work across standards, engagement, knowledge, and ecosystem development.

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