The consumer is in the foreground of our work. Consumer means people and small-medium businesses taking digital loans. On this page, consumers receive clear information about digital lending. We take their feedback and use the lessons to improve industry offerings contributing to thriving and resilient consumers.
We develop information keeping consumer needs in mind. It helps them understand the risks and opportunities of digital lending and know their rights and responsibilities to make the right choices. Consumer can receive answers to their question by writing to teamface@faceofindia.org
We actively interact with consumers to understand their problems and desires. We use these lessons to frame standards for member companies to improve their products and conduct.
We also provide an additional channel for consumer of member companies to ask questions and report their complaints. Consumer can complain, giving the name of a member company, loan account number and details of the complaint with evidence by writing to teamface@faceofindia.org
Fintech Association for Consumer Empowerment
