Resources – Face

Resources

This section has the latest industry reports by FACE and others. We also collate relevant regulatory and policy information for the fintech ecosystem.

Evidence and knowledge are core to shaping our ideas and work. We keep a close eye on developments in the fintech industry. This helps inform the industry about emerging facets and contributes to decision-making. FACE reports capture demand and supply trends and developments in the wider ecosystem. We bring out industry reports leveraging our network of members, partners, and like-minded players. Additionally, we actively contribute to research and knowledge by other agencies.Under our Selfregulation work, we develop market standards to harmonise practices across lenders.

FACE Monthly Insights

Cube November 2024

Cube October 2024

Cube September 2024

Cube August 2024

Cube July 2024

Cube June 2024

Cube May 2024

Reports

Customer Survery

FACE Customer Survey Report on Unauthorised Loan Apps_Apr 2024

Pilot survey on Financial Inclusion and Well-being

FACETS_Issue 2_Jul 2022

Industry Report

Fintech Lending Risk Barometer 2024

Fintech Personal Loans Apr 18-Mar 24

Fintech Personal Loans (April 2018- September 2023)

FinTech Lending Trends FY 2022-2023

FinTech Lending Trends H1 FY 2022-2023

Fintech Lending Risk Barometer 2022-2023

Impact of the Covid 2nd wave on Fintech Business

Standards

FACE Public Notice on DLA/Loan Apps, 28 Oct 2024

There is evidence that some companies, in their public communications (website, blog, social media, marketing material, app stores, etc.), position their or partners' Digital Lending App

FACE checklist for public disclosure on the DLAs and websites of LSPs and REs

Accurate and accessible disclosures are essential to customer trust in digital lending. The Digital
Lending Apps (DLAs) and the websites of Loan Service Providers (LSP) and Regulated Entities
(REs) are the first interface customers use to get information about loan processes and products
before application and during loan tenure.

Checklist on Customer Grievance Redressal (CGR)

Our members continue to scale and innovate in digital lending, reaching a larger customer segment.
This comes with a responsibility to resolve customer's complaints promptly to their satisfaction.

FACE short guide to members to defence against unauthorised use of company details

There is persistent proliferation of fraudulent and illegal lending, often misusing the details of
the regulated entities (REs)

Code Of Conduct For Digital Lending

This version brings substantive updates to the previous version of Code released in Dec 2020 and replaces it.

Suggestions for the baseline technology standards for DLAs

Digital Lending Apps (DLAs) are critical technical infrastructure in digital lending, allowing an interface between customers and lenders at various stages of the loan cycle....

Advisory: Access to the customer’s contact list on the mobile phone

The fintech industry has seen several instances of customers’ contacts from the phone.

Advisory: Credit bureau process

Accurate and timely submission of customer data to Credit Information Companies (CICs) is critical to credit information infrastructure.

Relevant Regulatory and Policy References

Digital Lending

Fair Practice & Outsourcing

Information Technology

Credit Bureau

Self-regulation

Miscellaneous

Others

Noteworthy Public Reports

India Finance Report 2023, Connecting the last mile, Nov 2023, CAFRAL

Credit Market Indicator, A comprehensive measure of retail lending health trends, Oct 2023, TUCIBIL

State of the Fintech Union 2023 Building sustainable long-term businesses in Financial services, Sep 2023, BCG Consulting

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